Made-to-order items

Every Gift-Gala product — including any item printed from a design you uploaded yourself — is manufactured specifically for your order after you check out. Because of this, we're unable to accept returns or exchanges simply because you changed your mind, ordered the wrong size, or a color looked different on screen than in person. Please check the size guide and product photos carefully before ordering.

When we'll reprint or refund

We will send you a free replacement or a refund if any of the following happens:

• Your item arrives damaged, defective, or with a print error that doesn't match what you ordered.
• You received the wrong product or size.
• Your package is confirmed lost in transit by the carrier.
• Your package was returned to us as undeliverable through no fault of your own (e.g. a carrier error, not an incorrect address you provided).

How to report an issue

Contact us within 30 days of your delivery date (or the estimated delivery date, if a package never arrived) via our Contact form or info@gifts-gala.com, including your order number and a photo of the issue where relevant. We'll review and, if approved, arrange a free reprint or refund — no need to mail anything back, since a defective made-to-order item can't be resold.

Address errors

Please double-check your shipping address at checkout — we aren't able to offer a free replacement if a package is lost or delayed because of an incorrect address you provided, though we're always happy to help however we can.

Order cancellations

Because production begins shortly after checkout, we can only cancel or change an order within a short window after it's placed. Contact us immediately if you need to cancel — we can't guarantee it once production has started.